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Appointments

diary_appointmentTo make a routine appointment, call 01249 812141 and press option 1, call at reception or book online via the above link.

For urgent care please call 01249 812141 and press option 1 and request a call back from the Duty Doctor. Our Duty Doctor triage system ensures that all patients who need urgent care can speak to, and/or a Doctor on the same day. 

We see over 1,000 patients a week so please make sure you let us know as soon as you can that you wish to be seen.

View Clinicians' Working Pattern to see when our clinicians are in the surgery.

Extended Opening Hours

We offer appointments during extended opening hours on Monday and Wednesday evenings from 18:30-20:00 as well as occasional Saturday mornings from 09:00-10:30.

These appointments are pre-bookable only.

Please note our telephone reception is not available during extended opening hours; the Out-of-Hours service deal with all telephone calls and visit requests made during these times.

Telephoning the Surgery

We receive hundreds of calls every day so you may have trouble getting through at certain times, particularly during the morning. The best time to ring for non-urgent matters, e.g. blood results is mid-afternoon. If the phone is engaged please keep trying. Once you get through and choose an option, you will be answered as soon as someone is available to speak to you.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to offer the slot to another patient. To cancel an appointment, call 01249 812141 and press option 4; cancel online via the link at the top of the page or visit reception. Telephone and web cancellations can be made 24/7.

 
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