The Non-Emergency Patient Transport Service (NEPTS) across the areas of Bath and North East Somerset, Gloucestershire, Wiltshire and Swindon is operated by Arriva Transport Solutions.
The service is provided when you need to travel to and from an appointment at a hospital or clinic, are discharged from hospital, or need to transfer between centres and because of your medical condition, you cannot make your own way.
The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means.
Arriva Transport is required to apply these rules, so whilst you previously may have been able to use patient transport, this may no longer be the case.
If you are referred for tests or treatment by your Doctor and you feel you need transport, you should contact Arriva Transport Solutions on 0845 600 6068*
Further information about non-emergency patient transport is available from a leaftlet which you may download here: Non-Emergency Patient Transport Patient Information Leaflet
* Calls to this number will be charged at standard local rates from landlines, calls from mobiles may be higher.