Urgent Appointment

For urgent care please call 01249 812141 and press option 1.  

Our Duty Doctor triage system ensures that all patients who need urgent care can speak to, and/or see a clinician on the same day. 

During very busy periods our Duty Doctor triage system may close and you will be advised to call 111 for triage.


Routine Appointment

To make a routine appointment, 

  • Call 01249 812141 and press option 1
  • Book online via the link at the top of this page
  • Visit the surgery and speak with a receptionist. 
  • Use the NHS App 

Telephoning the Surgery

Please use the following options to direct your call:

  • Option 1 to speak to a receptionist
  • Option 2 to cancel an appointment
  • Option 3 to speak to our medical secretaries

GP Enhanced Access

Pre-bookable appointments with clinicians are available on Monday, Wednesday and Thursday evenings from 18:30-20:00 as well as occasional Saturday clinics.

Please note our telephone reception is not available during enhanced opening hours; the Out-of-Hours service deal with all telephone calls and visit requests made during these times.

Home Visits

If you are too ill to attend the surgery and need a Doctor to visit you at home, please let us know as soon as you can. No visit requests are accepted without prior discussion with a Doctor.

Please see the guidelines below before requesting a home visit.

GP visit recommended for:

  • palliative care; or
  • the housebound patient for whom travel to the surgery would cause deterioration in their medical condition.

GP visit may be useful for:

  • other patients whose illness has been discussed with the Doctor and is considered serious enough to warrant a visit

GP visit is not usual for:

  • heart attacks – severe crushing chest pain - you need to immediately dial 999 and ask for an ambulance;


  • children with common symptoms of childhood such as fever, cough, cold, earache, headache, diarrhoea, vomiting and most cases of abdominal pain. (These patients are usually well enough to travel to the surgery. It is not harmful to take a child with fever outside);


  • adults with common problems such as cough, sore throat, influenza, general malaise, back pain and abdominal pain as these are all problems that would not normally prevent someone from being transported to the surgery. (Transport arrangements are the responsibility of the patients or their carers).

Cancelling or changing an appointment

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to offer the slot to another patient. To cancel an appointment, call 01249 812141 and press option 2; cancel online via the link at the top of the page or visit reception. Telephone and web cancellations can be made 24/7.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Click here for more information

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice