News
30th Apr
Right Care First Time
26th Apr
Repeat Prescription Requests
Repeat Prescription Requests:
As from Monday 10th June, POD (Prescription Ordering Service) will no longer be taking prescription requests.
The easiest ways to order repeat prescriptions are online:
SystmOnline, to set up an account, please bring a form of ID to the surgery.
NHS App- https://www.nhs.uk/nhs-app/
Patients can also use the repeat slip (right hand side of green prescription) – ticking the items needed and handing this slip into the practice or posting it to the practice.
We do not take repeat prescription requests over the telephone. The most important reason is safety. Some telephone requests can result in misunderstandings or mistakes. We want to minimise the risk of a potential error causing a significant event.
Please allow 7 days for repeat prescriptions to be processed.
Regards
The Northlands Team
22nd Apr
New Telephone System
We are looking forward to introducing our new telephone system later this month when Northlands Surgery patients will benefit from patient call-back and call queue information. Our new phones go live on Monday 29th April!
The new phones will enable our reception team to provide an improved patient experience and we ask that patients bear with us and be kind to our staff whilst we are getting used to the system.
Patients will now have the following options from the main menu when calling Northlands Surgery:
1: Appointments
2: Cancel an Appointment
3: General Enquiries
4: Medical Secretaries (9am-5pm)
5: Test Results (2pm-5pm)
6: Long Term Health Conditions (9am-5pm)
Regards
The Northlands Team
