Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • online using SystmOnline via the link at the top of this page having first registered as a user of Internet Access. Please note that you will only be able to use this system to request items included on the repeats list on your previous prescription.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

We do not take repeat prescription requests over the telephone.

Please allow seven days for repeat prescriptions to be processed and remember to take weekends and bank holidays into account.

Repeat prescription service (POD)

POD is the easy way for you to order your repeat prescription (as long as your medication review is up-to-date). All it takes is a simple phone call to POD – there is no need to come into the surgery or go to your pharmacy. You will speak to a dedicated person who has time to answer any of your repeat prescription queries.

The aim of the service is to ensure that patients are receiving the correct quantity of the medication that they need in a timely manner and to help reduce the amount of prescription waste in our area. POD is already used by a number of surgeries in Wiltshire and we hope Northlands patients will find this a quicker and easier way to manage medication.

POD has a new telephone number and can be reached on 0333 332 0050 10.00am-3.00pm (calls are charged at a standard network rate call).

Alternatively you can email or fill out the online form 

*UPDATE- Some important changes are being made to Prescription Ordering Direct at the end of this month.
The service will no longer be accepting digital prescription requests, such as those made by email or through the ICB website, after Thursday 29 February.
POD remains available over the telephone by calling 0333 332 0050. However, from Friday 1 March, lines will only be open between 10am and 3pm.
Patients who previously ordered medicines online can still arrange their prescriptions digitally through the NHS App, which can be downloaded for free on any smartphone or tablet.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • phone our pharmacist after 10am.
  • fill in our medication query form.

Medication reviews

Patients on repeat medication will be asked to see a Doctor periodically to review repeat medications and a notification should appear on your repeat slip when this is due. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.